1. Introduction

At Wisani, your privacy is a priority. We are dedicated to safeguarding your personal information and ensuring it is collected, stored, processed and used appropriately and in compliance with the law.

2. Purpose and Scope

This policy explains how we handle your personal information in accordance with applicable data protection laws, including how we collect, use, share and secure your data.

3. Definition of Processing Your Personal Information

Personal information includes any data related to an identifiable living person, such as identity number, contact details, health status, employment history and more. Processing includes collecting, storing, updating, using, sharing or deleting such information.

4. Data Protection Values

We commit to using your information fairly and responsibly, being transparent, responding to concerns promptly, securing your information and complying with all relevant data protection laws.

5. Automatically Collected Information

When you visit our website we may collect non-identifiable data using cookies to understand usage patterns and improve the user experience. You may disable cookies in your browser settings.

6. Use of Your Personal Information

We use your information to provide products and services, maintain our relationship with you, perform verifications, process transactions, prevent fraud, conduct market research, meet audit and record-keeping requirements and comply with legal obligations.

7. Information Quality & Security

We use appropriate technical and organisational safeguards to prevent unauthorised access, loss or misuse of your information and we review these measures regularly.

8. Cross-Border Transfers

When we share information with third parties outside South Africa, we ensure that contractual or legal safeguards are in place to provide a level of protection consistent with this policy.

9. Marketing Information

We may contact you with information about our latest products and services. You can update your marketing preferences or opt out at any time, although we may still contact you with essential service-related messages.

10. Your Right of Access

You may request a copy of the personal information we hold about you by contacting our client services team. We will verify your identity before releasing any information.

11. Correction of Information

You have the right to request corrections or updates to your personal information. Keeping your details up to date is your responsibility.

12. Retention

We retain your information only as long as necessary for its intended purposes and to comply with legal, regulatory or legitimate business requirements.

13. Privacy Complaints, Compliments or Comments

You may contact us if you wish to lodge a complaint, request that we no longer contact you, or ask us to investigate any alleged misuse of your information.

14. How to Contact Us

For any questions relating to this policy or the processing of your personal information in general, please contact our Information Officer via the contact details provided on our website.